It is nearly impossible to manually manage returns on a case-by-case basis without a formalized process. With the RMA module you have the perfect tool to manage returns.
The module supports communication between all related systems, including interaction with your customer, from start to finish in an efficient and time-saving manner.
The customer registers a return via My account or from the order overview and has insight into the return history and status.
The handling of a return request takes place in the trusted own ERP system.
Set which products may or may not be returned and under what conditions.
Offer your customers the option of sending one or more attachments (such as an image) per return request, so that the reason for returning products can be demonstrated.
Send an email to representatives associated with the debtor to notify them of the upcoming return & credit note.
Customers can view the overview of return requests including details and status at any time.