Order Management (OMS)
The complete solution for your order process
What is an OMS?
With an Order Management System (OMS), you can organize all your sales, quotations, returns and related integrations with ERP, customers (OCI punch-in and punch-out) or marketplaces.
The CloudSuite OMS module
This module allows you to view all online and offline orders, associated shipments with track, trace and backorder information. On top of that, you have control over the checkout communication in the webshop and can split orders by delivery date and based on availability and stock levels at different warehouses.
Order Status
The platform allows you to display additional (adjusted) order statuses in the webshop. This is especially useful when the standard statuses are not sufficient to communicate an important status of a web order.
OCI integrations
Large end users (such as hospitals, schools and government) have OCI connections between their webshop and the ERP systems of customers. Via OCI punchout and OCI punchin, they log into your webshop from their own business system and create purchase orders directly, which are synchronized with the ERP system. A fast and efficient ordering method for you and for your customer. If you have customers who use a procurement solution such as SAP or Ariba, CloudSuite offers the possibility to have authorized users place orders directly from the webshop. Initially, a catalog of products had to be kept within purchasing systems, and that is laborious. But if your customers use the webshop product list, they are rid of it: with OCI, the customer does not have to store all those product and price data in their own purchasing system.
There are two de facto standards for this process: SAP Open Catalog Interface - known as OCI - and SAP Ariba cXML PunchOut. CloudSuite supports both standards.